I can't reach my urologist. What should I do?

At times during the year, our urologists and staff may be away on vacation or attending conferences, but we’re still here to serve you.

We take your care very seriously, which is why a urologist is on-call 24 hours a day, seven days a week, so you’ll always receive urgent care when you need it. Here’s how you can reach us.

For urgent, medical issues

Call 911 or go to your nearest emergency room.

For concerns regarding complications following treatment or surgery

Call the hospital switchboard at 403-943-3000 and ask for the urologist on call or go to your nearest emergency room.

For concerns regarding complications following open or robotic radical prostatectomy or cystectomy, call 403-943-8710 (during business hours) or follow the instructions above for contacting the urologist on call (outside regular business hours).

To cancel or confirm an appointment

It’s easy to cancel or confirm your appointment directly from our website. Simply click on the Cancel or Confirm Appt link in the top menu bar.

To reschedule or make an appointment

If your urologist’s clinic is closed, send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. with the urologist’s name, and we’ll pass along your message. The clinic staff will get back to you when the office re-opens.

Our email, This email address is being protected from spambots. You need JavaScript enabled to view it., is checked daily Monday through Friday. You will receive a response.

Note: New patients are taken by referral only. Talk to your family doctor if you think you need a referral to see a urologist.

Was my referral received?

Fax referrals are monitored during regular business hours, even if a specific clinic is closed. Urgent referrals will be passed to another urologist, if the requested urologist is unavailable. If you’re concerned about the status of your referral, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

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