I can't reach my urologist. What should I do?
At times during the year, our urologists and staff may be away on vacation or attending conferences, but we’re still here to serve you.
We take your care very seriously, which is why a urologist is on-call 24 hours a day, seven days a week, so you’ll always receive urgent care when you need it. Here’s how you can reach us.
For urgent medical issuesCall 911 or go to your nearest emergency room.
For concerns regarding complications following treatment or surgeryCall the hospital switchboard at 403-943-3000 and ask for the urologist on call or go to your nearest emergency room.
For concerns regarding complications following open or robotic radical prostatectomy or cystectomy, call 403-943-8710 (during business hours) or follow the instructions above for contacting the urologist on call (outside regular business hours).
To cancel or confirm an appointmentIt’s easy to cancel or confirm your appointment directly from our website. Simply click on the Cancel or Confirm Appt link in the top menu bar.
Was my referral received?
Fax referrals are monitored during regular business hours, even if a specific clinic is closed. Urgent referrals will be passed to another urologist, if the requested urologist is unavailable. If you’re concerned about the status of your referral, contact the specific urologist's office to which you have been referred.
Note: New patients are taken by referral only. Talk to your family doctor if you think you need a referral to see a urologist.